CANCELLATION POLICY 

48-Hour Cancellation and Appointment Policy

Your appointment time is reserved especially for you. To respect the time of our clients and service providers, Velvet Skin requires at least 48 hours’ notice to cancel, reschedule, or make a material change to an appointment.

Cancellations and rescheduling

Appointments canceled or rescheduled at least 48 hours before the scheduled start time will not incur a cancellation fee. Any eligible deposit may be transferred to a new appointment or refunded according to the original payment method.

Appointments canceled, rescheduled, or substantially reduced with less than 48 hours’ notice will incur a fee equal to 50% of the scheduled service price. If a deposit was paid, it will be applied toward this fee.

Same-day cancellations and no-shows

Same-day cancellations, cancellations made after the appointment’s scheduled start time, and missed appointments without notice will be charged 100% of the scheduled service price.

Clients with repeated late cancellations or no-shows may be required to prepay future appointments in full. Prepayments used to secure an appointment will be forfeited if that appointment is canceled within 48 hours or missed.

Late arrivals

Please arrive on time. If you arrive late, we will provide as much of the scheduled service as safely possible, but the appointment will still end at its original time and the full service price will apply.

If you are more than 15 minutes late and the service cannot be performed safely or effectively, the appointment may be treated as a same-day cancellation.

Emergencies

We understand that genuine emergencies and sudden illness occur. Velvet Skin may waive the fee once as a courtesy or apply it as credit toward an appointment rebooked within seven days. Exceptions are considered individually and are not guaranteed.

How to cancel

Please cancel or reschedule through your booking link, by calling or texting 07979. 006. 309.
Notice is measured from the time Velvet Skin receives the request. Messages sent through social media are not considered confirmed cancellations.

Appointment reminders

Courtesy reminders may be provided, but clients remain responsible for managing their appointments. Failure to receive a reminder does not waive this policy.

Velvet Skin changes

If Velvet Skin must cancel or materially reschedule your appointment, no cancellation fee will apply and any deposit may be transferred or refunded.

By booking an appointment, you authorize Velvet Skin to retain the applicable deposit or charge the card on file in accordance with this policy.